Tuesday, July 26, 2011

Coronado Boat House - Coronado, CA

Not all reviews can be good...

For my annual work reward trip, we stay at the Hotel Del for 3 nights. For our reward dinner, we usually go to the Coronado Boathouse. It is very convenient (right across the street) and has a good view of the marina. But, I'm going to suggest a different place next time for the below reasons.

1) Not enough help. Our waters were never refilled. Food was delivered by our waiter with no assistance.



2) The food was not good. The lobster bisque was hugely over salted. I had a filet, which was cooked to the appropriate doneness but not seasoned. The lobster tails, were not seasoned either. By the way, it shouldn't need to be seasoned, but the flavor was baked out of them. My wife had the Macadamia Nut Crusted Halibut. It was extremely dry and needed a "ton" more sauce to make it enjoyable. The NY cheescake was one redeeming (albeit not redeeming enough) dish.



























3) Incorrect order/billing. I ordered the Filet with Lobster Tail and Rice pilaf. I received Filet, Crab Legs and Mash Potatoes. The waiter then corrected the error and brought the Lobster Tail and Pilaf. (Funny enough, the crab was better than the lobster.) Then when it came to billing, we had 3 separate checks which were completely incorrect and took way too much time to correct. The split was simple, not complicated.

This review was fairly simple to right and just as easy as a good or wonderful review. I wasn't being picky, it was just very simple things that most restaurants get right, be it Olive Garden or Wolfgang Puck. If they miss something as simple as refilling waters, or adding some salt (something that I could do) then they lose points in my book. The nice thing of it all... it was a free meal.

3 comments:

  1. I'm so sorry your experience was not good. Recently Randy and I had a similar experience. When we got home, Randy wrote them an email and explained what happened and voiced our disappointment. The owner immediately responded, credited back money to our credit card and told us next time we come, he's going to give us a $50 credit. You need to send a copy of the blog to the Coronado's management and see what happens.
    Restaurants hate it when they get bad publicity and will usually go out of their way to fix it; expecially now, with the ease in which we have to voice our dismay.
    Hope your next dinner is fantastic...just like your dinner companion. Give Missy a hug.

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  3. Such a bummer that the steak was not seasoned... it looks amazing. The crab legs look so good *drooling* I love crab. These posts just make me want to eat all the time!

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